I failed to read all of the ingredients before purchasing and later found out after applying the product that it contained Sodium Hydroxide (Lye). As a naturalista, I embrace my kinks, coils and curls. I choose to wear my hair in a natural style which has been free from harsh chemicals for several years.
Personally, I felt as if I had been duped.
I sent an email to Desert Essence and submitted a review to their website expressing my dismay.
My product review was not approved by Desert Essence, therefore it is not displayed on their website. However, they did respond to my email.
Desert Essence offered me a replacement product equal to the value of the Coconut Soft Curls Hair Cream which I could ship back to them (at their expense).
I state in my email that I had returned the product to the place of purchase and received a full refund. Based on their response I assume one of two things:
- They did not read my entire email.
- Their response was nothing more than a bad copy/paste on an existing form letter not necessarily unique to my situation.
In either case, they stand behind their product and the use of Sodium Hydroxide (Lye) as an alkali to adjust ph balance.
I’m not a chemist, so I cannot validate or deny this claim, but I am a naturalista and I will pass on Desert Essence Coconut Soft Curls Hair Cream and any other product containing Sodium Hydroxide.
If I want to eat chicken, I will eat chicken.