I fell out of like with Walmart over 10 years ago due to their customer service.
No. It was their return policy.
No. It was their customer service and the “return policy”. This was BB* so there isn’t a scathing post chronicling the events living on in perpetuity; so here’s the skinny.
I was returning an unopened Spider-Man DVD (with a receipt) that was purchased from a different location and was told that they do not accept returns from different stores.
I was like:
What do you mean different? I bought it from Walmart.
And they were like:
Yeah…but a different Walmart.
So I pointed to the big return policy located directly behind the customer service desk and asked:
Where does it say that?
After speaking with a manager, I was allowed to return my item. However it was on that very day, I vowed never again to buy anything from Walmart, and for many years I made good on my promise.
But here’s the thing, I’m a mild version of a penny-pinching, bean-counting, MISER! 2 or 3 cents, a dollar, I’m not going to cry about. I will pay slightly more for the same item somewhere else to purposely avoid Walmart. It isn’t moneywise, but I consider it a lifestyle choice. I never willingly patron that joint, but I love a good deal. That’s my weakness and I fell down last week.
I had been doing some online comparison shopping for a Casio G-Shock watch and guess who had the best price?
It wasn’t just 2 or 3 cents either. It was $16 lower than anyone else. So I head to the store, extremely happy I might add, anxiously hoping that it was in stock. There was one left in the glass case. Score! but I notice that the price is different. It was $16 more than advertised on Walmart.com
Did I miss a sale or something? Nope. I check the site again:
Was $…, Now $…
I showed the employee working the jewelry counter the online price and asked if they honor their web prices. She wasn’t sure, so she asked a more “seasoned” employee. They do not. I was told:
We don’t price match ourselves.
So naturally I said,
What?? but you price match everyone else?
I left disappointed and confused – remembering why I stayed away all these years. However some things hadn’t changed – I wanted that G-Shock watch and I wanted that price.
Want is a helluva drug.
I decided to order the watch online
and have it shipped to the store, because I thought it would be quicker than having it delivered to my home. That was 15 days ago. How could I have been so wrong?
I’m Just Sayin’…(Damn!)
Read the conclusion to Spider-man, G-Shock, Walmart & Me in next week’s post:
Walmart, Safecrackers & Me