Walmart, Safecrackers & Me

This is the second post in a two-part series recounting my Walmart adventures. Read the first post:  Spider-Man, G-Shock, Walmart & Me.

After placing my order, 2 days later I receive an email telling me that my order had shipped and was in transit – expected date of arrival:  2/11/13.  Are you kidding me? I have to wait 15 days to receive an item from the largest retailer in the world?  I would expect this delivery speed from an eBay or Amazon Marketplace seller, but from Walmart?  Really??

I refused to believe that it would take that long, but what could I do? So I did what any self-respecting online shopper would do – I waited patiently and stalked, I mean tracked, my shipment like a beast.  However, that proved to be an exercise in futility. My order was listed as “in transit” for 9 days and in the meanwhile, I’m receiving promotional emails from Walmart Photo for 25 free 4×6 prints.

Walmart Photo 25 Free 4x6 Prints
You can use the code if you want.  I’m not using it.

Not interested – under different circumstances maybe, but at the present time, I really only want what I paid for.

And then it happened, just like they said it would, I received a text message and an email informing me that my order was ready for pickup at the jewelry counter.  Well it’s about damn time! All I needed to do was to go and get it.

Personally, I have come to expect little, but the following from Walmart: the senior greeter, long lines, and a good deal on a few items, but today I’m expecting a speedy pickup on a Casio G-Shock watch that I purchased several days ago.

In and Out.  Easy Peasy.
Who knew something so simple would be so difficult.  It was shaping up nicely to resemble a lost episode of Mission Impossible.

For starters, there wasn’t a designated employee working the jewelry counter.  I don’t know if there ever is, but you would think after several “Customer Needs Assistance” over the intercom someone wearing a blue vest would show up speedy quick, but that wasn’t the case. I had to stop an unsuspecting employee, who was doing some type of inventory check, to see if she could help me.

Motorola TalkaboutI explain to her that I have a site to store item that is ready for pickup in jewelry.  She told me that she didn’t work that department, but would call a manager.  Using her Motorola Talkabout, she called a manager on duty who responded back quite irritated that “He was on break!”

Wow!  Is this guy not familiar with how a walkie-talkie works?

Farnsworth BentleyShe explained that a customer has been waiting for a while and has a site to store pickup in jewelry.  Now that we’ve gotten the particulars sorted out – he’s on his way.

Raymond, the assistant manager, arrived a few minutes later to save the day.  He didn’t look like a superhero, but he did remind me of Farnsworth Bentley.

Raymond then radios to Number 2, “Where would jewelry site to store items be?”  Number 2 replies, “In the safe.”  Raymond soon realizes that the numbers he was previously given may actually be a combination and that combination should obviously open the safe.

So he tries the combo. He tries again. He tries again.  And again.  And again – before he says to me “Ma’am, she’s new”, referring to the employee who called him over initially.
Me being me replies, “Yeah, but you’re the one trying to open the safe – and that has nothing to do with her being new.”

She smiles and apologizes for the umpteenth time.  I reassure her that it is not her fault, but I announce in a crowded room that something wicked this way comes:

Raymond radios for backup.  Number 2 is on his way.  We need a hero.  Number 2 moves quickly – quietly, like an oaf or a giant.  I’m not looking for a love match, but I’m glad he came.  Within minutes, the safe was open, and without saying a word he and Raymond disappeared.
At this point, I’m wondering what else could possibly go wrong, believe it or not, it almost did. The customer service rep pulled out a small box – the type normally used for earrings.  I immediately say, “That isn’t mine.”  She asks for my name (not my order number as indicated in the email) and for my I.D. and just like that it’s over.
Was it painless?  I guess.  Was the price worth it?  Maybe.  Am I going back?  Eventually, but not for a very long time. Even for someone who absolutely loathes Walmart, it is hard to stay away indefinitely.
I’m Just Sayin’…(Damn!) 

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6 comments for “Walmart, Safecrackers & Me

  1. February 17, 2013 at 11:20 pm

    I think, unfortunately, Walmart does not know the meaning of Customer Service. I was in there once to pick up a few things. Two of them, they were all out of. I asked employees in both areas, they went into the back and said they had no more. As I was leaving I coincidentally was asked by a Manager if I found everything I wanted. I told him he was out of 2 of the items I was looking for. He went into the back room and in a minute came back with both. Unbelievable.
    My recent post February Fly on the Wall

  2. Jae_Mac
    February 19, 2013 at 7:28 am

    There was a commercial for a company that went something like – "Do you ever get the idea that people stop trying." It shows a customer in a restaurant /diner explaining to the waitress that he ordered his sandwich without mustard. She takes off the bun top and wipes the mustard on her on shirt – then places the bun back on the sandwich. I think that's where we (consumers) are at with a lot of these businesses. They really don't care or at least most of the people they employee do not care. Thanks for commenting 🙂
    My recent post Monday Mullings

  3. Jae_Mac
    February 19, 2013 at 10:07 pm

    I thought site to store was supposed to compete with Amazon too. If this is their idea as comparable it's horrible. Thanks for commenting!

  4. February 19, 2013 at 4:55 pm

    I thought the site to store thing was supposed to compete with Amazon. It's inexcusable that you had to deal with all of that.

  5. chewylicious
    February 20, 2013 at 2:52 pm

    …whatcha expect…it's walmart….lol

  6. Jae_Mac
    February 22, 2013 at 3:55 am

    I know…which is pretty sad. Thanks for commenting!

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